About EverAfter
EverAfter is an AI-powered Customer Interface Platform transforming how companies interact with their clients post-sale. We enable businesses to productize their services by creating customized, actionable interfaces that boost client engagement, improve retention rates, and drive expansion.We're building a company we love, working with customers we admire, and our product philosophy is the same: we want our customers to feel great about what they’re building for theircustomers
What You’ll Be Doing
As an Implementation Consultant, you will be responsible for ensuring a seamless onboarding and implementation experience for our customers- Carry and exceed quarterly ARR quotas.
You will:
- Own the post-sales implementation process, ensuring customers successfully adopt and integrate EverAfter into their workflows.
- Manage onboarding projects, collaborating with Customer Success, Sales, and Product teams to drive smooth implementations.- Contribute to outbound prospecting efforts.
- Handle technical setup, including system configurations, integrations (e.g., CRM, API connections), and troubleshooting issues.
- Act as the primary point of contact for customers during onboarding, guiding themthrough best practices and ensuring adoption.
- Train and educate customers on platform capabilities, ensuring they achieve key usage milestones.
- Continuously optimize onboarding workflows to improve efficiency and customer satisfaction.
- Serve as the bridge between customers and the product team, providing insights to enhance the platform.
What We’re Looking For
- 3+ years of experience in implementation management, solution engineering, or professional services in a B2B SaaS company.
- A strong blend of technical expertise (API integrations, CRM implementation, software configuration) and project management skills.
- Ability to translate customer needs into actionable technical solutions and project plans.
- Experience with EverAfter as a user - A big plus!
- Excellent communication skills, with the ability to guide both technical and non-technical stakeholders.
- Strong problem-solving skills with a proactive and solutions-oriented mindset.
- Comfortable working in a fully remote environment.
- Knowledge of low-code/no-code platforms and workflow automation tools.
- Passion for user experience and designing customer-friendly solutions.
- Experience implementing solutions designed for sales and post-sales teams, including Customer Success and Revenue Operations - A big plus!
Why Join Us?
This is a critical role at EverAfter, helping customers maximize the value of our platform while contributing to our long-term growth. As one of the first hires in this role, you’ll have the opportunity to shape the implementation function, define best practices, and create a meaningful impact on customer success.
To apply for this position, email us your CV to: salescareers+se@everafter.ai
