Customer success is an outcome, customer action is how you get there.
Provide each customer with actionable recommendations, individualized success plans, and key resources that will help them achieve success
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EverAfter helps success teams drive customer actions
Success teams measure success by what their customers do and the outcomes they gain. Every onboarding, every progress, every expansion is dependent on that. Introducing the B2B Customer Interface – designed to drive your customers to action, and ultimately to achieve success.
Reach record-breaking time-to-value
Onboarding programs are often long, complex, and overwhelming. Say goodbye to siloed resources and intensive spreadsheets.
With EverAfter:
Create a customer onboarding interface tailored to each customer's needs.
Transparently communicate the onboarding journey to your customers and internal stakeholders
Free up CSMs time by utilizing customer interface automations that help create segment content in bulk.
Scale your customer success team’s efficiency
It can be hard for CSMs to become efficient because lots of their work is very repetitive and manual. So, how can you scale up the efficiency of your team without hiring more CSMs?
With EverAfter:
Cut down on CSMs' hours spent preparing, creating and sharing content with customers by creating hybrid customer experiences (human + digital).
Your CSMs will save a minimum of 5 hours each week when using automated customer interfaces, allowing them to increase CSM to ARR % and act proactively on each account.
“From the moment we started using EverAfter, we loved how easy it was to use and how user-friendly for the customer. Our customers really like it because its their one-stop-shop where they have everything at hand"
Pablo Kern
Senior Director Customer Success
Boost retention and expansion rates like never before
When it comes to interacting and collaborating with customers, it is often not about information - it's about clarity. Stop forcing your customers to behave reactively.
With EverAfter:
Increase customer satisfaction rates by motivating customers to take only the next best action that will lead them to use your product to its full potential.
Move beyond assumptions and offer upsell opportunities that are precisely tailored to each account's desired outcomes, vertical, and true needs.
"EverAfter is a one stop shop for our partners which provides them with lead pipeline, training, referrals and more"
Lynn Godfrey
Lead Partner Training Program Manager
“EverAfter has allowed us to move away from troubleshooting toward deep strategic conversations."
Danny Chalmers
Revenue Operations
"Working with EverAfter has truly transformed our customer journey"
Valentina Guseva
Customer Success & Growth
