Cut the Manual Cord: Effortless Automation for Customer Operations

Unlock the potential of automation and personalized engagement to empower your team for peak performance

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Tackle Customer Success Manual Workload With Smart Automation

Why scaling matters now more than ever

Teams are expected to own more these days. They're supposed to own more partners and customers, more processes like relationship building, referral & advocacy programs, and more KPIs like leads, new logos, renewals, upsells, and satisfaction. All this is happening, while the market conditions don't allow for an increase in headcount. Scaling capacity without scaling headcount is only possible with technology.

Tackle manual workload with smart automation

Teams are swamped with manual tasks, spending countless hours preparing and sharing content that could be automated.

With EverAfter:

  • Craft a mix of human and digital interactions, drastically reducing manual workload.

  • Integrate seamlessly with your existing CRM, ticketing systems, and calendars, ensuring a synchronized sales ecosystem.

  • Leverage scalable automations and segmentation to dynamically show customers and partners personalized insights and recommendations.

Salesforce data integration interface displaying direct synchronization of key metrics, including active users, feature utilization percentage, and days left to POC, with current plan details showing 234K active users, 13 fully utilized features, and 7 days left to POC.

It’s time for true strategic account building

Without the time for strategic thought, your team can become bogged down in reactive tasks rather than driving success forward.

With EverAfter:

  • Using automated B2B interfaces,  your team can save at least 5 hours a week, increasing FTE to ARR %, as well as taking proactive measures with each account.

  • Implement self-guided to-dos and success plans that direct customers through their journey efficiently.

  • Leverage a central platform that streamlines all aspects of customer or partner facing activities.

Customer success team collaborating around a laptop, sharing ideas and smiling in a positive, team-oriented environment

Seamless asset delivery

Delivering the right resources to prospects, customers and partners at the right time can be haphazard without a strategic system in place.

Automated customer journey flow with rules and actions, showing steps for new customers with filters applied, sending a personalized welcome email for the Champion persona, followed by a 4-day wait period

With EverAfter

  • Design your ideal customer journey experience across your customer interface, emails, popups, and more using one designated journey orchestration tool

  • Manage who sees what and when with our visibility rules

  • Create content hierarchy easily by automatically highlighting specific information that’s most relevant for each customer’s needs

Since we introduced the Customer Onboarding Hub on Ever After, our time-to-value has improved by 30% thanks to the straightforward structure and the to-do lists offered by Ever After.
Since we introduced the Customer Onboarding Hub
on Ever After, our time-to-value has
improved by 30% thanks to the straightforward structure and the to-do lists offered by Ever After.

Customer-driven data enrichment

With EverAfter, the data collection process becomes a seamless part of your customer's journey.

With EverAfter:

  • Let customers update their info easily

  • When you collect information on your B2B interface, you can send it right to your CRM, storage system, or product.

  • Present each customer or partner with a tailor-made learning path based on pre-set criteria - usage, vertical, company size, and more.

Ready to see a personalized demo?

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