Spryker is a leading composable commerce platform for B2B, Enterprise Marketplaces, D2C, and Thing Commerce, based in Germany. They have hundreds of customers worldwide, from a variety of verticals: manufacturing, automotive, wholesale trade services, and more. With more than 700 employees, Spryker is quickly becoming a strong player in the market.
"Thanks to EverAfter, we’ve added 5 key touchpoints within the customer journey that allows us to streamline the onboarding process and customer experience".
“From the moment we started using EverAfter, we loved how easy it was to use and how user-friendly for the customer. Our customers really like it because its their one-stop-shop where they have everything at hand and the possibility to communicate with us directly or to help themselves with the given information”, says Pablo.
Considering the ever growing vision for the success hub, there is now a dedicated role managing Spryker's unique hub experience, led by Valentina Guseva, Senior Customer Experience Manager.
“Using EverAfter, we’re able to offer a more personalized approach to our customer base, regardless of internal segmentation: digital QBR, faster personal consultation booking, and access to stakeholders within Spryker”, says Pablo. The hubs are filled with many many goods; Learning best practices, submitting support tickets, accessing latest releases, academy courses and documentation, exploring additional services, viewing the roadmap and voting for features, defining personal goals to be achieved along with the CSM, and so much more!
“From the moment we started using EverAfter, we loved how easy it was to use and how user-friendly for the customer. Our customers really like it because its their one-stop-shop where they have everything at hand"
The Spryker team never rests. They have a full plan ahead of them to utilize EverAfter even more. From enabling their partners to create value for their customers while reducing total cost of ownership, to adding personalized tips depending on the industry that the customer is from and even adding a chatbot/ AI enabler to the hubs.
Spryker offers customers the ability to work together on a mutual action plan that will allow them to reach their goals
"Since introducing EverAfter, our CS team has saved 5-7 working hours a week by making the Spryker knowledge base available through the CS Hub and offering the customers a self-service approach".
"EverAfter is a one stop shop for our partners which provides them with lead pipeline, training, referrals and more"
Lead Partner Training Program Manager
“EverAfter has allowed us to move away from troubleshooting toward deep strategic conversations."
Revenue Operations
"Working with EverAfter has truly transformed our customer journey"
Customer Success & Growth
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