The Full Customer Programs Menu

The Full Customer Programs Menu

The Customer Programs Menu Template is a comprehensive guide that helps you identify which programs align with your business objectives and customer needs. Featuring a curated list of engagement programs tailored to different customer personas—Decision Makers, Champions, and Users—across various stages like Sales, POC, Onboarding, Adoption, and Growth, this menu enables you to select the right initiatives to achieve goals such as reducing time to value, increasing expansion, reducing churn, and improving ARR/CSM ratio.

In this template, HowNow - One home for all of your learning and skills - highlighted the key milestones of our onboarding process, each deliberately structured to be action-oriented and designed to drive specific outcomes. This approach ensures that every step of your journey with us is clear, focused, and aligned with our mutual goals for success, all facilitated through our innovative Customer Interface.

Contributed by:
Shachar Avrahami

Processes & programs

Shachar is the VP Product & Strategy at EverAfter. Shachar's elaborate background in product management & revenue operations spans from his work as Verbit's Director of Revenue Operations, to Head of Success Operations at Feedvisor.

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The Full Customer Programs Menu

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Contributed by: Shachar Avrahami

Shachar is the VP Product & Strategy at EverAfter. Shachar's elaborate background in product management & revenue operations spans from his work as Verbit's Director of Revenue Operations, to Head of Success Operations at Feedvisor.

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Processes & programs
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Contributed by: Mike Goulis

Mike is the Chief Operating Officer at Inedo, where he collaborates closely with DevOps and engineering teams to ensure visibility and remediation for vulnerable open source software packages in production. With a strong background in sales, customer success, and operations, Mile plays a pivotal role in driving the success of Inedo's flagship products, ProGet and BuildMaster, by implementing effective solutions and fostering robust customer relationships. His leadership and expertise are instrumental in guiding the company's strategic direction and operational excellence.

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