The Full Customer Programs Menu

The Full Customer Programs Menu

The Customer Programs Menu Template is a comprehensive guide that helps you identify which programs align with your business objectives and customer needs. Featuring a curated list of engagement programs tailored to different customer personas—Decision Makers, Champions, and Users—across various stages like Sales, POC, Onboarding, Adoption, and Growth, this menu enables you to select the right initiatives to achieve goals such as reducing time to value, increasing expansion, reducing churn, and improving ARR/CSM ratio.

In this template, HowNow - One home for all of your learning and skills - highlighted the key milestones of our onboarding process, each deliberately structured to be action-oriented and designed to drive specific outcomes. This approach ensures that every step of your journey with us is clear, focused, and aligned with our mutual goals for success, all facilitated through our innovative Customer Interface.

Contributed by:
Shachar Avrahami

Processes & programs

Shachar Avrahami is the VP of Product & Strategy at EverAfter, where he helps companies transform how they engage customers through scalable customer programs. With over a decade of experience studying and implementing customer success strategies, Shachar has developed a deep understanding of what makes programs impactful.

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The Full Customer Programs Menu

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Contributed by: Shachar Avrahami

Shachar Avrahami is the VP of Product & Strategy at EverAfter, where he helps companies transform how they engage customers through scalable customer programs. With over a decade of experience studying and implementing customer success strategies, Shachar has developed a deep understanding of what makes programs impactful.

Shachar Avrahami Get template
Processes & programs
112

Contributed by: Shachar Avrahami

Shachar Avrahami is the VP of Product & Strategy at EverAfter, where he helps companies transform how they engage customers through scalable customer programs. With over a decade of experience studying and implementing customer success strategies, Shachar has developed a deep understanding of what makes programs impactful.

Shachar AvrahamiGet template
Processes & programs
102