Implementation Plan Program

The Implementation Plan ensures customers have a clear and structured roadmap to successfully implement the solution, leading to a faster and smoother go-live process.

Main Audience

Champions

Main Company Goal Supported

• Lower Time to Value: A structured implementation ensures customers can start using the product effectively as soon as possible, reducing the time between purchase and value realization.
• Secure Renewals: By ensuring the product is successfully implemented, the customer is more likely to renew due to a positive early experience.
• Improve CSM/ARR Ratio: Structured and repeatable implementation processes reduce the need for high-touch onboarding, allowing CSMs to focus on a higher number of accounts.

Customer Outcome (Objective)

Ensure customers implement the solution quickly and efficiently, driving successful go-live and product adoption.

Main Actions for the Audience:

• Champions: Coordinate Project Plan, Setup & Integrations, Monitor & Optimize

{{cta-demo2}}

Key Actions:

• Pre-Implementation Kickoff: Set expectations, define milestones, and assign responsibilities.
• Resource Allocation: Ensure all necessary resources (personnel, technical infrastructure) are in place.
• Customer Engagement: Maintain consistent communication throughout the implementation process.
• Go-Live Support: Assist with initial use and troubleshoot any post-go-live issues.

Measurement of Success (Key Metrics):

• Time to implementation completion
• Number of successfully onboarded users
• Customer feedback on the implementation process