Digital Customer Success Tracking Scorecard

Customer Success Scorecard: Track Digital Success with Ease

A customer satisfaction survey is a valuable tool for gathering feedback from customers regarding their satisfaction with your product or service. This template provides a structured framework to help you design effective survey questions and analyze the results. By measuring customer success through the survey, you can gain insights into areas of strength and areas that need improvement. The customer satisfaction survey enables you to collect valuable data that can be used to identify opportunities for enhancing the customer experience, driving customer success, and achieving key performance indicators (KPIs) related to customer satisfaction. By leveraging this template, you can effectively measure customer success, identify areas for improvement, and implement strategies to enhance customer satisfaction and overall business performance.

In this template, HowNow - One home for all of your learning and skills - highlighted the key milestones of our onboarding process, each deliberately structured to be action-oriented and designed to drive specific outcomes. This approach ensures that every step of your journey with us is clear, focused, and aligned with our mutual goals for success, all facilitated through our innovative Customer Interface.

Contributed by:
Marie Lunney

Calculators

Marie Lunney is an award-winning customer success and operations leader with 8 years of experience in B2B SaaS, specializing in Digital Customer Success. Her innovative strategies and customer-centric approach have earned her accolades such as the "Best Use of Technology" award in Customer Success and the Customer Centricity World Series for Customer Success.

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Digital Customer Success Tracking Scorecard

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Contributed by: Shachar Avrahami

Shachar Avrahami is the VP of Product & Strategy at EverAfter, where he helps companies transform how they engage customers through scalable customer programs. With over a decade of experience studying and implementing customer success strategies, Shachar has developed a deep understanding of what makes programs impactful.

Shachar Avrahami Get template
Processes & programs
112

Contributed by: Shachar Avrahami

Shachar Avrahami is the VP of Product & Strategy at EverAfter, where he helps companies transform how they engage customers through scalable customer programs. With over a decade of experience studying and implementing customer success strategies, Shachar has developed a deep understanding of what makes programs impactful.

Shachar AvrahamiGet template
Processes & programs
111